Privacy Policy
At ggqq, your privacy is treated with the same precision and care we apply to every aspect of our platform. This Privacy Policy explains exactly what personal data we collect, how we use it, and the rights you hold as a player based in Bangladesh.
How ggqq Protects Your Privacy
All data transmitted between your device and the ggqq platform is protected by 256-bit SSL encryption. Whether you are logging in, making a deposit via bKash or Nagad, or reviewing your account history, every byte of data travels through a fully encrypted channel.
ggqq collects only the data that is strictly necessary to operate your account, process payments, and comply with responsible gaming obligations. We do not collect data for advertising resale. We do not share your information with third-party marketers.
As a ggqq player you have the right to access, correct, and request deletion of your personal data at any time. Submit a data request to [email protected] and our team will respond within 5 business days, consistent with our 24/7 support commitment.
ggqq does not store full payment credentials for bKash, Nagad, Rocket, or Upay transactions. Payment data is processed directly through the respective payment provider's secure gateway. ggqq retains only the transaction reference required for reconciliation and dispute resolution.
ggqq uses cookies solely for session management, platform performance, and fraud prevention. We do not use third-party advertising cookies or behavioural tracking pixels. Our cookie use is limited to what is operationally necessary to deliver a smooth gaming experience.
ggqq will never sell, rent, or auction your personal data to any third party for commercial purposes. Data shared with service providers (such as payment processors and KYC verification partners) is governed by strict data processing agreements and used solely for the purposes described in this policy.
- 1. Introduction
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Legal Basis for Processing
- 5. Data Sharing & Disclosure
- 6. Cookies & Tracking
- 7. Data Retention
- 8. Your Rights
- 9. Children & Minors
- 10. Data Security
- 11. Third-Party Links
- 12. Marketing Communications
- 13. Changes to This Policy
- 14. Contact Us
1 Introduction
This Privacy Policy ("Policy") describes how ggqq ("ggqq", "we", "us", "our") collects, uses, stores, and discloses personal data in connection with the ggqq website located at https://ggqq.im and all associated services, features, games, and betting markets (collectively, the "Platform"). This Policy applies to all registered players, prospective players, and visitors to the Platform.
ggqq is committed to handling your personal data responsibly, transparently, and in a manner consistent with our obligations as a safe and reliable platform. We collect only the data that is necessary to deliver our services and to fulfil our legal and regulatory obligations, including responsible gaming compliance and anti-money laundering requirements.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which form part of your agreement with ggqq. By accessing the Platform or registering an account, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein.
Audience Note: This Platform is operated exclusively for players located in Bangladesh. This Policy is written in English and all personal data collected by ggqq is stored and processed in accordance with the principles described below. The Platform is strictly for adults aged 21 and above.
2 Data We Collect
ggqq collects personal data in three primary ways: data you provide directly when registering or using the Platform, data generated automatically through your use of the Platform, and data received from third-party service providers such as payment processors and identity verification partners.
Full legal name, date of birth, gender, residential city (e.g., Dhaka, Chittagong, Sylhet, Khulna), email address, and mobile phone number. This data is collected at the point of account registration and is used to verify your identity and manage your account.
Mobile financial service account references (bKash, Nagad, Rocket, Upay), transaction amounts in Bangladeshi Taka (BDT, ৳), transaction timestamps, deposit and withdrawal history, and any other financial data generated through your use of the Platform's payment features. ggqq does not store full payment credentials.
Bet history, game session logs, casino game play records, sports betting market selections, win and loss records, bonus usage, and responsible gaming tool settings (deposit limits, session reminders, self-exclusion status). This data is retained for account management, dispute resolution, and responsible gaming compliance.
IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, clickstream data, and referral source. This data is collected automatically when you access the Platform and is used for fraud prevention, platform security, and performance optimisation.
Records of communications between you and ggqq customer support, including live chat transcripts, email correspondence, and any documents submitted for identity verification. These records are retained for quality assurance, dispute resolution, and compliance purposes.
3 How We Use Your Data
ggqq uses the personal data described in Section 2 for the following purposes:
- Account Management: To create and maintain your player account, verify your identity, process login requests, and manage your account preferences and security settings.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to reconcile transactions, and to process refunds or dispute resolutions where applicable.
- Service Delivery: To provide access to casino games from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Ezugi, and Spribe, as well as sports betting markets covering BPL, IPL, T20 World Cup, and international cricket fixtures.
- Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, multi-accounting, automated betting abuse, and other conduct prohibited under our Terms & Conditions. Technical and device data is central to this process.
- Responsible Gaming Compliance: To monitor gaming behaviour patterns and enforce responsible gaming tools including deposit limits, loss limits, session time reminders, and self-exclusion requests. ggqq takes its responsible gaming obligations seriously and uses behavioural data to identify players who may be at risk.
- Customer Support: To respond to support enquiries, process complaints, and deliver the 24/7 English-language support service offered to all ggqq players across Bangladesh.
- Marketing Communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as BPL season offers, Eid promotions, or Pohela Boishakh specials) where you have opted in to receive marketing communications. You may withdraw this consent at any time.
- Legal & Regulatory Compliance: To fulfil our obligations under applicable laws and to cooperate with any lawful requests from regulatory or law enforcement authorities.
- Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the Platform's design, performance, and game offering.
4 Legal Basis for Processing
ggqq processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and identity verification | Performance of a contract (your agreement with ggqq) |
| Payment processing and transaction management | Performance of a contract |
| Fraud prevention and platform security | Legitimate interests of ggqq and its players |
| Responsible gaming monitoring and enforcement | Legitimate interests; legal obligation |
| Customer support and complaint handling | Performance of a contract; legitimate interests |
| Marketing and promotional communications | Your consent (opt-in); withdrawable at any time |
| Compliance with legal and regulatory obligations | Legal obligation |
| Platform analytics and performance improvement | Legitimate interests (aggregated, anonymised data) |
Where ggqq relies on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
5 Data Sharing & Disclosure
ggqq does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only for the purposes described in this Policy:
- Payment Service Providers: bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and is responsible for the data it processes on its platform.
- Identity Verification Partners: Third-party KYC (Know Your Customer) service providers may receive your identity documents and personal details for the purpose of verifying your age, identity, and payment method ownership as required by our responsible gaming obligations.
- Game Technology Providers: Casino game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Ezugi, and Spribe may receive minimal technical session data necessary to deliver their games within the ggqq Platform. These providers operate under strict data processing agreements with ggqq.
- Fraud Prevention & Security Services: Specialist fraud detection and cybersecurity service providers may receive technical and device data for the purpose of identifying and preventing fraudulent activity on the Platform.
- Legal & Regulatory Authorities: ggqq may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or lawful regulatory request. ggqq will notify you of any such disclosure where legally permitted to do so.
Our Commitment: All third-party service providers that receive personal data from ggqq are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to handle it in a manner consistent with this Privacy Policy. ggqq does not transfer personal data outside of the agreed service relationships described above.
6 Cookies & Tracking Technologies
ggqq uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device that allow the Platform to recognise your browser and retain certain preferences and session information. ggqq uses the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They manage your login session, maintain your authentication state, and ensure that the Platform delivers content securely. These cookies cannot be disabled without affecting Platform functionality.
- Performance & Analytics Cookies: These cookies collect aggregated, anonymised data about how players use the Platform — such as which pages are visited most frequently and how long sessions last. This data is used solely to improve Platform performance and is not linked to individual player identities.
- Fraud Prevention Cookies: These cookies collect technical identifiers used by our fraud detection systems to identify suspicious device patterns, unusual login behaviour, and potential automated access attempts. These cookies are an integral part of our account security infrastructure.
ggqq does not use advertising cookies, third-party tracking pixels, social media tracking scripts, or behavioural profiling technologies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to log in and use the Platform.
7 Data Retention
ggqq retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by law. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| Payment and transaction records | 7 years from the date of each transaction |
| Gaming and betting activity logs | 5 years from the date of each session |
| Customer support communications | 3 years from the date of each interaction |
| Technical and device data (fraud prevention) | 2 years from the date of collection |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of your individual identity. Where data is retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or other exceptional circumstance, ggqq will notify you where legally permitted to do so.
8 Your Rights
As a player whose personal data is processed by ggqq, you hold the following rights in respect of your data. To exercise any of these rights, please contact our support team at [email protected]. ggqq will respond to all valid data rights requests within 5 business days (Bangladesh Standard Time, UTC+6).
- Right of Access: You have the right to request a copy of the personal data that ggqq holds about you, along with information about how it is being used and with whom it has been shared.
- Right of Rectification: If any personal data held by ggqq is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings page.
- Right of Erasure: You may request that ggqq delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to ggqq's legal obligations to retain certain data for the periods described in Section 7.
- Right to Restrict Processing: You may request that ggqq restrict the processing of your data in certain circumstances, for example where you contest its accuracy or where you have objected to processing and a determination is pending.
- Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your data in a structured, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data where ggqq relies on legitimate interests as the legal basis for processing. ggqq will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe mechanism in any marketing email. Withdrawal of consent does not affect the lawfulness of any prior processing.
9 Children & Minors
The ggqq Platform is strictly for adults aged 21 and above. ggqq does not knowingly collect personal data from any individual below the age of 21. Our registration process includes an age verification step, and accounts identified as belonging to individuals under 21 will be immediately suspended and any associated funds returned.
If you are a parent or guardian and believe that a minor in your care has registered an account or submitted personal data to ggqq, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and delete any associated data upon confirmation.
Account holders are reminded that they must not share their login credentials with any person under the age of 21, and are responsible for ensuring that minors in their household cannot access their ggqq account. See our Responsible Gaming page for guidance on account security and parental controls.
10 Data Security
ggqq implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS Encryption: All data in transit between your browser or device and the ggqq Platform is encrypted using industry-standard SSL/TLS protocols. This applies to all Platform interactions including login, account management, and payment processing.
- Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. Plain-text passwords are never stored and are never accessible to ggqq staff. ggqq will never ask you for your password via any communication channel.
- Two-Factor Authentication: ggqq offers two-factor authentication (2FA) as an optional but strongly recommended additional security layer for your account. 2FA can be configured via your account security settings.
- Access Controls: Access to personal data within ggqq's internal systems is restricted to staff members on a strict need-to-know basis. All internal access is logged and subject to periodic review.
- Fraud Detection Systems: ggqq operates automated fraud detection systems that monitor login activity, payment behaviour, and gaming patterns in real time to identify and block suspicious activity before it can affect your account.
- Regular Security Reviews: ggqq conducts periodic reviews of its data security infrastructure and processes to identify and remediate potential vulnerabilities. Game software provided by third-party studios is certified for fair play and RNG integrity by independent testing laboratories.
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact [email protected] immediately.
11 Third-Party Links
The ggqq Platform may contain references to third-party game studios and payment service providers. While ggqq operates as a closed platform without outbound external links in its navigation or content, game interfaces provided by studios such as Pragmatic Play, Evolution Gaming, NetEnt, and others may operate within their own technical environments subject to their own privacy practices.
ggqq is not responsible for the data privacy practices of any third-party game studio or payment service provider. Players are encouraged to review the privacy policies of bKash, Nagad, Rocket, Upay, and any game studio whose products they use, for information on how those parties handle personal data within their own platforms.
12 Marketing Communications
ggqq may send you promotional communications including welcome bonus notifications, reload offers, free spin promotions, and seasonal campaign emails (for example, promotions tied to BPL cricket season, Eid, Pohela Boishakh, or the T20 World Cup) where you have explicitly opted in to receive such communications at the time of registration or through your account preferences.
You may withdraw your consent to receive marketing communications at any time by:
- Clicking the "unsubscribe" link included in any marketing email sent by ggqq
- Updating your communication preferences in your account settings
- Sending a withdrawal request to [email protected]
Withdrawal of marketing consent will not affect your ability to continue using the Platform or to receive essential service communications such as account verification emails, deposit confirmations, withdrawal notifications, and security alerts. These operational communications are sent regardless of your marketing preferences as they are necessary for the delivery of the service.
13 Changes to This Privacy Policy
ggqq reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, ggqq will notify registered players via the email address associated with their account and will display a prominent notice on the Platform for a period of not less than 7 days prior to the revised Policy taking effect.
Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you must cease using the Platform and may request account closure and data deletion by contacting [email protected].
The most current version of this Privacy Policy is always available at https://ggqq.im/privacy-policy. The "Last Updated" date displayed at the top of this page and in the hero section above reflects the date on which the Policy was most recently revised.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that ggqq holds about you, please contact our support team using the details below. All privacy-related enquiries are handled with priority and in strict confidence.
- Email: [email protected]
- Response Time: Within 5 business days for formal data rights requests; typically within 1 hour for general privacy enquiries (Bangladesh Standard Time, UTC+6)
- Language: English
- Available: 24 hours a day, 7 days a week
When submitting a data rights request, please include your registered email address and a description of your request so that our team can verify your identity and process your request efficiently. ggqq may ask for additional verification before actioning a data deletion or portability request to ensure that we are corresponding with the legitimate account holder.
Now that you know how we protect your data, dive into 500+ games, live cricket betting, and instant withdrawals via bKash and Nagad.